Stranded Aloha passengers given discounted hotel rates
By Robbie Dingeman
Advertiser Staff Writer
Hotel chains across the state are responding to the news of Aloha Airlines' announced shutdown by offering help in various ways, from cheaper rates to stranded passengers to help booking changes in travel plans.
Keith Vieira, senior vice president and director of operations at Starwood Hotels & Resorts Hawai'i and French Polynesia, said guests affected by the canceled flights are being offer a special "distress rate." Hotels are adding extra concierge staff to to assist guests in booking flights on other carriers at hotels' special help desks.
He said a letter is being placed in all guest rooms with this information and offering assistance.
Outrigger Enterprises Group is offering Aloha Airlines passengers affected by the closure special rates and discounts at a number of its properties.
They include:
Prices are per room, per night; special rates and discounts are subject to availability. Guests must show an Aloha Airlines confirmation or ticket upon check-in to receive the special Aloha Airlines distressed passenger rate. And Outrigger is relaxing its cancellation policy for those guests who have to cancel or change reservations as a result of the Aloha Airlines closure.
Hilton announced today that all of its Hilton Family Hawai'i hotels and resorts will offer assistance to Aloha Airlines passengers who were not able to secure flights as a result of the airline's shutdown.
Guests who were already at one of the Hilton properties can extend their stay at the hotel's kama'aina or local resident discount rate; guests who were not originally at a Hilton property also will receive the discount upon showing proof of their ticket on Aloha Airlines. The kama'aina discount, which varies at each hotel and is based on availability, will be offered for a limited time at Hilton Hawaiian Village Beach Resort & Spa, Doubletree Alana Hotel-Waikiki, Hilton Waikiki Prince Kuhio and Embassy Suites-Waikiki Beach Walk on Oahu; Hilton Waikoloa Village on the Big Island; Hilton Kauai Beach Resort on Kaua'i and the Grand Wailea Resort Hotel & Spa on Maui.
In addition, all Hilton Family Hawai'i properties will waive no-show and cancellation charges from March 31 to April 2, upon presentation of proof of their ticket on Aloha Airlines during this period.
Current guests should contact their hotel front office to notify them of their extension and present a copy of their Aloha Airlines confirmation.
Marriott Resorts Hawai'i is offering a 50 percent discount for up to three nights for guests stranded at the hotels properties — five hotels and four Marriott Vacation Clubs — in Hawai'i because of the shutdown.
Those with Aloha tickets who are guests at other Hawai'i hotels who cannot be accommodated will be offered the kama'aina rate at any Marriott.
Reach Robbie Dingeman at rdingeman@honoluluadvertiser.com.
